Privacy Policy

Privacy Policy

MLP ("") takes your privacy very seriously. We are committed to respecting your privacy and protecting your personal health information, as outlined in the Personal Health Information Protection Act (PHIPA), 2004 ( This notice (this "Privacy Policy") describes how we may collect personal information about you, how we may use it, with whom we may share it, what choices you have regarding it, and how we protect it. This Privacy Policy is incorporated into and is a part of the Terms of Use of this Website (, this "Site") and we encourage you to become familiar with the terms and conditions contained herein. By accessing and using this Site, you agree that you have read and understand this Privacy Policy, and that you accept and consent to the privacy practices described in this Privacy Policy.

Updating of Privacy Policy

From time to time, MLP may change its privacy practices because of changes in relevant and applicable legal or regulatory requirements, the business or business practices of, or in its attempts to better serve your needs. Notice of such changes to our privacy practices will be given in the manner described in's Terms of Use for this Site and a revised Privacy Policy will be posted at this location.

Information Collected

MLP may collect various types of information from or about you. During the Site registration process and the patient registration process, you supply us with basic contact information (such as name, address, telephone number, and e-mail address). This information is generally entered into fields in the registration forms and enables you to take full advantage of the products and services that we offer. Personal health information collected is only available to staff who are involved in your healthcare either directly (such as healthcare professionals), or in a supporting role such as referring practitioners or support. MLP may also retain the content of and metadata regarding any correspondence you may have with MLP or its customer service representatives, regardless of the mode of communication by which such correspondence was made. This information helps MLP to improve the Site and the materials, products and services that we offer on the Site, and to more effectively and efficiently respond to both current and future inquiries.

As with many other Web sites, the Web servers used to operate the Site collect certain data pertaining to you and the equipment and communications method that you use to access the Internet and the Site. Without combining these data with other sources of information, they do not readily identify you. They do reveal such things as the Internet protocol ("IP") address assigned to your computer, pages you accessed on the Site, or immediately prior to visiting the Site, and the length of time you spent at the Site. This information is collected to, among other things; facilitate Site operation and system administration, to generate aggregate, non-identifiable statistical information, and to improve content and content delivery with regard to the Site and the materials, products and services that MLP makes available on the Site.

MLP uses "cookies" (small text files stored on your computer) to help track and customize your access and use of the Site. Cookies store and retain information that helps us recognize you when you return to the Site following a previous visit. Cookies may also store any login or ID assigned to you by, though this information is stored in encrypted form. Most popular Internet browser packages allow you to configure the browser so as not to accept cookies. However, setting your browser to reject cookies may prevent you from taking full advantage of the Site and the materials, products and services that MLP makes available on the Site.

Use of the Information

In addition to the uses mentioned or described above, uses the information that it collects from or about you to improve the materials, products and services that MLP makes available on the Site, to notify you of changes made to the Site or new products made available on or through the Site, to evaluate your needs and customize Site content delivered to you according to those needs, and for other legitimate and lawful business purposes of MLP. MLP does not share information collected about you with third parties. It is our policy not to sell lists containing personal information about Site users, registrants or subscribers. MLP may provide aggregate statistics about our traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. MLP may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights of MLP or another party. Individuals have the right to withdraw or change the conditions of consent, subject to provisions set out in PHIPA.

Updating and Changing Information

You may update at any time the information about you and your personal preferences that is stored from your Site or registration. You may also ask us at any time to correct any inaccuracies contained in your information or to remove your name from our list of Site users who wish to receive electronic communications and e-mail advertisements from MLP and our affiliates by simply sending such a request to us at the numbers or addresses given below. Once you opt-out, we will honor your choice until you inform us otherwise.

E-mail: Attn: Customer Support

How Do We Protect Information Collected About You?

MLP places a high value on protecting information transmitted via this Site. For this reason, we use state-of-the-art security solutions, including 256 bit, TLS 1.2 SSL encryption technology to provide secure communication methods. In addition, the Site is protected by a firewall that provides a high level of security allowing only valid access to the information. MLP takes commercially reasonable measures to secure and protect customer-specific information transmitted via or stored on our Site. Our servers are hosted in the Microsoft Azure Cloud Datacentre in Canada. However, no security system is 100% impenetrable. We cannot guarantee that information users supply will be totally secure. All staff that come into contact with your personal health information are aware of its sensitive nature and are trained in the appropriate use, disclosure and protection of your personal health information. Staff will ensure the amount and type of personal health information collected, used or disclosed is limited to that which is necessary to fulfill the purpose for which it was collected.

Linked Sites

For your convenience, some hyperlinks may be posted on the Site that link to other Web sites not under the control of MLP. We are not responsible for and this Privacy Policy does not apply to the privacy practices of those sites. We encourage you to seek out and read the privacy policy of any Web site that you visit. In addition, when you initiate a transaction on a Web site that our Site links to, even if you reached that site through our Site, the information that you submit to complete that transaction becomes subject to the privacy practices of the owner of that linked site. You should read their privacy policies to understand how they use and protect personal information that they collect. MLP is not responsible for the privacy or information practices of its suppliers or any third-party Web sites.

Who Can You Contact For More Information?

Please direct any other questions regarding our privacy practices or this Privacy Policy to Brad Smith at